Return Policy

RETURN POLICY

No Products may be returned to Seller without its prior, written authorization and Products may be returned only on the terms and conditions specified in such authorization.

Returned Products must be of current manufacture, unused and in resealable condition, and securely packaged in the original packaging to reach Seller without damage.

Any cost incurred by Seller to put Products in first class condition will be charged to Buyer.

Returned Material Authorization ("RMA") numbers issued by Seller are required prior to shipping any Product back to Seller for any reason. Any Product returned to Seller in “non-original” packaging or without a valid RMA number will be refused and returned at Buyer's expense.

All packages shipped to Seller must be freight prepaid. Buyer shall clearly mark all returns with the RMA number in large print on the outside of the box and on the address label.

All Product returned to Seller which is determined to be “no problem found” (“NPF”), or any Product returned to Seller after 30 days from delivery shall be subject to a restocking charge plus the cost of freight, packaging, insurance and any other costs. After 120 days from the date of sale, no returns will be accepted and no credit will be granted.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, typically within five to seven business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of the aforementioned and still have not received your refund yet, please contact us at info@weldyheatguns.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@weldyheatguns.com and send your item―along with the required RMA to:

Weldy Heat Guns

1275 Hamilton Parkway

Itasca Illinois US 60143.

Shipping

To return your product, you should mail your product to:

Weldy Heat Guns

1275 Hamilton Parkway

Itasca Illinois US 60143

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.